All orders placed before 4 pm (CET) will be dispatched the same working day. For an overview of estimated delivery times, see the diagrams on our shipping page
. Once you’ve placed an order, more accurate delivery information will be communicated at the checkout.
In case you ordered a parcel to the wrong address, the package will be returned to us. Once received and refunded, you can re-order the item(s). Please note that the shipping fee to redirect is not refundable.
We ship to the following countries:
The Netherlands, Belgium & Luxembourg
Europe Group A
Austria, Cyprus, Czech Republic, Denmark, Finland, France*, Germany, Greece, Hungary, Iceland, Ireland, Italy, Monaco, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
Europe Group B
Bulgaria, Croatia, Estonia, Latvia, Lithuania, Romania, Slovakia, Slovenia
United States, Canada, Russia
If you would like to place an order and your country is not listed above, please send a mail to email@example.com
*Orders from France will be shipped with UPS.
Returning a product is always possible by sending the item(s) back to us. Please contact customer service within 48 hours of delivery. We will come up with a suitable solution. Always report a complaint before
returning it to us. Then we can look for a suitable solution and possibly arrange a return label for you. When requesting a return or exchange, please be aware of the following information. View our return conditions
Have you received a damaged or incorrectly delivered product? Please contact our customer service and we will try to solve it for you as soon as possible. Our customer service can be reached via firstname.lastname@example.org
or our contact form
. Always report a complaint before returning it to us. Then we can arrange a return label for you.
The full purchase amount will be refunded to your account within a maximum of 10 working days after receipt of the return.
Have you not received your money back after 10 working days? Please contact our customer service.